What exactly is Throughline?
One platform that runs the whole job — sales, production, and service — on a single shared customer record. The deal you close becomes the job your crew builds and the account your service team supports, with no re-entry and no copies living in three different tools.
Who is it built for?
Field-service and trades businesses — roofing, HVAC, and similar shops that sell, install, and then maintain what they sold. It grew out of the back office of a real contractor, so it's shaped around how the work actually happens, not a generic CRM.
How is it different from ServiceTitan, Jobber, or Housecall Pro?
Most tools are strong in one lane — scheduling, or invoicing, or CRM — and bolt on the rest. Throughline is built so one record carries from the first lead to the last service visit. You enter a customer once, and sales, the crew, and service all see the same truth.
Do I have to rip out my current tools?
No. You can start with the parts you need and bring data in by CSV import. The point is to remove double entry over time, not force a big-bang switch on day one.
How does pricing work?
Three flat monthly plans — Crew at $299, Business at $599, and Pro at $1,199 — billed per workspace, not per seat surprise. See the
pricing page for what's in each.
Can I import my existing customers and jobs?
Yes — there's CSV import for customers and deals so you can bring your book of business with you instead of starting cold.
Is my data secure and private?
Every workspace's data is isolated at the database level, payments run through Stripe (we never store card numbers), and you own your data and can export it. Full details on the
security page.
Do my customers get anything?
Yes — each customer gets a private portal to see where their job stands, view and sign their agreement, see upcoming visits, and pay invoices online.
Can customers book themselves?
Yes — you can turn on self-booking and share a link. Customers pick an open slot and it lands on your schedule as a new lead and appointment automatically.
What about email and text reminders?
Automated email and SMS — reminders, review requests, and follow-up sequences — are on the near-term roadmap. The scheduling, portal, and booking pieces they plug into are already live.
How long does it take to get started?
You can create a workspace and be clicking through your own pipeline in minutes. Bringing over data and tailoring your stages takes a bit longer, but there's no implementation project required.
Still have a question?
Send it through the
contact form and a real person will get back to you.